CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 512-554-3391 (prefer text message)/leave a message, or send us an email at JemsDesigns4U@gmail.com.
FAQ
How do I track my order?
You can find an order's tracking number in the shipping confirmation email and in your My Orders page.
What are your delivery options?
Currently I offer USPS shipping and in person Pick-Up if you are located in Spring Hill, TN. If you are picking up in person at checkout simply choose pickup and it will omit the shipping charges. All others much choose the shipping option if you want to receive your order. Thank You!
Do you provide International delivery?
No. I currently do not ship internationally.
What is your returns policy?
All Sales are Final.
How do I wash my mask?
DO NOT MACHINE WASH! Wash your masks bly hand. If you have a filter you will need to remove it before washing.
-
Remove filter (if you have one)
-
Hand wash mask at least once a week or unless necessary, wash with mild detergent.
-
Air dry to preserve shape. Do not machine wash the mask together with clothes...
-
The anti-dust mask is washable, do not wash filter, it can be replaced.